Introduction and Objectives

  • Introduction to the course
  • Individual and group objectives

The Four Elements of Team Leadership

  • The task, the team, the individuals and you

What Type of Leader are You

  • My role in relation to: my manager, my peers, my team
  • The Billing Team Leader -hardest job of all
  • Effective Cross-Selling  
  • Managing vs. leading

Influencing Others

  • Engagement with your team
  • Aligning goals and values
  • Motivating individuals and small teams
  • Understanding talk is work
  • Put we before me

Improving Performance

  • Factors influencing performance
  • Winning Team Mentality

Developing Self

  • Increasing a high level of self-awareness
  • Managing management time
  • Leading by example
  • Personal Action Plans