Key Account Development

Course Objective:

  • Building client partnerships
  • Create consistency for client management across the company
  • Key account development
  • Develop the right attitude, skills and motivation to take the client relationship to the next level
  • Influencing skills
  • Deepen client communication

Course Content;

  • Moving account development to partnership
  • Assertiveness in handling customer queries or complaints
  • Channelling strengths and identifying weakness in client relationships
  • Being responsible for optimising client productivity
  • Becoming a part of your client’s business
  • Differentiating your service to becoming the service of choice