Key Account Development
Course Objective:
Building client partnerships
Create consistency for client management across the company
Key account development
Develop the right attitude, skills and motivation to take the client relationship to the nest level
Influencing skills
Deepen client communication
Course Content;
Moving account development to partnership
Assertiveness in handling customer queries or complaints
Channelling strengths and identifying weakness in client relationships
Being responsible for optimising client productivity
Becoming a part of your client's business
Differentiating your service to becoming the service of choice
Training programmes
*Goal setting and instilling the value of KPI's.
*Opening the mind to business oppertunities.
*Building and managing high performance teams.
*Time management and the art of delegation.
*Influencing and negotiation skills.
*Interview training including CBI.
*Selecting vetting and short listing candidates.
*Finding the best candidates resourcing made simple.
