Key Account Development

Course Objective:

Building client partnerships

Create consistency for client management across the company

Key account development

Develop the right attitude, skills and motivation to take the client relationship to the nest level

Influencing skills

Deepen client communication

Course Content;

Moving account development to partnership

Assertiveness in handling customer queries or complaints

Channelling strengths and identifying weakness in client relationships

Being responsible for optimising client productivity

Becoming a part of your client's business

Differentiating your service to becoming the service of choice

Training programmes 

*Induction Programmes.

*Goal setting and instilling the value of KPI's.

*Opening the mind to business oppertunities.

*Client Management.

*Building and managing high performance teams.

*Time management and the art of delegation.

*Influencing and negotiation skills.

*Selling stylish business.

*Interview training including CBI.

*Motivating sales teams.

*Selecting vetting and short listing candidates.

*Key account development.

*Finding the best candidates resourcing made simple.